0800 0800 05 – The new toll free telephone number for the beneficiaries of the AeL eLearning platform | SIVECO Romania

0800 0800 05 – The new toll free telephone number for the beneficiaries of the AeL eLearning platform

Thursday, February 12, 2009

0800 0800 05 the new toll free telephone number was allocated to improve the communication with all the beneficiaries of the eLearning solutions and education projects developed by SIVECO Romania. The telephone number is free of charge from Romtelecom’s network. The Call Center's team answers to specific requests from Monday to Friday, between 08:00-20:00. The program can be adapted according to the number and the urgency of the requests received. 

Since the launch of the National Center for technical support in March 2006, the SIVECO team responded to over 11,000 requests, of which 6,234 have been telephone inquiries. The technical support team responds promptly to any requests received from teachers, students, parents, school inspectors, directors of schools, etc.  

“We are extremely motivated in providing high quality services for our beneficiaries. Therefore, the entire team of specialists from the technical support center will solve any problem that might arise, in the shortest time,” said Otto Zelch, Line of Business Director, SIVECO Romania. 

The main beneficiaries of the technical support services are the users of the AeL eLearning platform and the ASM (AeL School Management) solution. The applications support the schools’ management as well as all the pupils and teachers that use the AeL lessons. The call center’s operators also give information about training programs addressed to teachers. These programs are organized by schools or by the Teachers’ Training Centers. 

Also, the technical support team provides technical assistance and updated information for all the beneficiaries and users of the administrative applications at local, regional and national level (National Examinations, National Education Database). 

All those interested in our eLearning solutions can contact the support team by email: ael@portal.edu.ro or can post questions in the forum section of the SEI educational portal: http://forum.edu.ro.